Hurricane Season is Heating Up: What UI Customers Need to Know

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Jul 312020

UI is making preparations As Hurricane Isaias closes in on U.S. shores; the company urges customers to be ready, too

United Illuminating, subsidiary of AVANGRID, Inc.(NYSE: AGR) is monitoring weather forecasts and making preparations as Hurricane Isaias approaches the southeastern U.S. coastline from the Caribbean.

While it is uncertain whether the storm will pose a threat to UI’s service territory, some scenarios project the storm or its remnants could affect the region by early to mid-week. UI prepares for storms year-round and reminds customers that they should be ready, too.

UI storm readiness personnel have already held planning meetings, and the company is preparing crews and equipment to ensure that adequate resources are available should the storm affect the region. UI crews are working under special protocols to keep themselves and the public safe during the pandemic.

In addition to its own crews, UI is securing contractor support and working with its mutual assistance group, as well as the other AVANGRID companies, in case additional resources are needed.

The company offers the following tips to help customers prepare and stay safe.

Before a Storm:

  • Sign up for Outage Alerts. Text “REG” to 839-884 (TEXT-UI) to receive free text alerts if you lose service, and for restoration updates. Or, visit uinet.com for more alert options.
  • Keep long-lasting LED flashlights and lanterns on hand, along with a battery-operated radio, fresh batteries, drinking water, non-perishable foods, and prescription medications.
  • Fully charge mobile devices and store emergency contacts in memory.
  • Fuel your vehicles and fill spare fuel tanks for generators.

Medical and Life Support Customers:

  • Customers who rely on life-saving medical equipment should have a plan in case of a sudden or extended loss of service. UI medical and life-support customers should register in advance to ensure the company is aware of their needs. Call UI at 800.722.5584 (800.7.CALL.UI).


  • Do not use a generator that plugs into your home’s electrical system unless it was installed by a licensed electrician via a transfer switch. Improperly connected generators can back-feed electricity into the outside grid and pose a danger to the public and to crews working to restore service.
  • Carefully read and observe the instructions in your generator’s operating manual.
  • Properly ground all portable generators.
  • Never run a generator indoors, in an open garage, or near a window.
  • Do not store fuel indoors or try to refuel a generator while it’s running.

Report an Outage:

  • To report an outage, visit uinet.com or call 800.722.5584 (800.7.CALL.UI). Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play. Or, they can report outages via UI’s mobile alert system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

For additional storm readiness and safety information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.

To see the Hurrican’s Path closer look below:

High Wind Warning In Effect Until 6 p.m.

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Apr 132020

The National Weather Service issued a high wind warning for Monday, from 6 a.m. to 6 p.m.

Southerly winds of 30 to 40 mph with gusts up to 65 mph are expected.

According to the warning, damaging winds will blow down trees and power lines. Even sturdy and well-secured tent structures could be damaged. Widespread power outages are expected. Travel will be difficult, especially for high profile vehicles.


People should avoid being outside in forested areas and around trees and branches. If possible, remain in the lower levels of your home during the windstorm, and avoid windows. Use caution if you must drive especially high-profile vehicles.


Be Prepared For The Arctic Freeze

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Jan 052018

As temperatures drop below zero this weekend, the American Red Cross offers ten steps you can take to stay safe during the cold weather.

1. Layer up! Wear layers of lightweight clothing to stay warm. Gloves and a hat will help prevent losing your body heat.

2. Don’t forget your furry friends. Bring pets indoors. If they can’t come inside, make sure they have enough shelter to keep them warm and that they can get to unfrozen water.

3. Remember the three feet rule. If you are using a space heater, place it on a level, hard surface and keep anything flammable at least three feet away – things such as paper, clothing, bedding, curtains or rugs.

4. Requires supervision – Turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed.

5. Don’t catch fire! If you are using a fireplace, use a glass or metal fire screen large enough to catch sparks and rolling logs.

6. Protect your pipes. Run water, even at a trickle, to help prevent your pipes from freezing. Open the kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children. Keep the garage doors closed if there are water lines in the garage.

7. Better safe than sorry. Keep the thermostat at the same temperature day and night. Your heating bill may be a little higher, but you could avoid a more costly repair job if your pipes freeze and burst.

8. The kitchen is for cooking. Never use a stove or oven to heat your home.

9. Use generators outside. Never operate a generator inside the home, including in the basement or garage.

10. Knowledge is power. Don’t hook a generator up to the home’s wiring. The safest thing to do is to connect the equipment you want to power directly to the outlets on the generator.

For more information on how to stay safe during the cold weather, visit winter storm safety.

Hurricane Irma Pounds Florida, Where Will She Go Next?

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Sep 112017

At this moment, Hurricane Irma is pounding Orlando FLA. Disney World closed for the 6th time in 45 years on Sunday and will be closed today and perhaps longer depending on what sort of damage it sustains.
Millions of Floridians are without power and many people have secured their homes and are sheltering in place with their pets.
We are in contact with several friends and family members who continue to report that they are safe and just waiting for the storm to be over.
Police are busy keeping homes and businesses safe from looters who are taking advantage of the areas that were evacuated.
At least 6 people have died as a result of the storm. Two tornados touched down in Brevard County and there have been a lot of tornado warnings throughout the state.
NOTE: For reference, Brevard County contains the cities of Titusville and West Melbourne. and the towns of Grant-Valkaria, Indialantic, Malabar, Melbourne Beach, Melbourne Village and Palm Shores.
Irma battered Cuba and the Carribean Islands as a category 4 Hurricane.
Her track and strength keeps changing, and the question is, will she visit Connecticut?  Would you be prepared?


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Sep 082017

The Orange Community Emergency Response Team (CERT) asks, are you ready? We would like to help you with a simple, yet very important part of being ready, putting together your Disaster Supply Kit.

Disaster preparedness is no longer just for areas prone to earthquakes, tornadoes, and hurricanes. When an event such as the severe weather we recently experienced hits all bets are off. You may need to survive on your own after a disaster, meaning having enough of your own food, water, and other supplies to last for at least 3 days. Local emergency personnel, officials, and relief workers will be on the scene after a disaster, but they cannot reach everyone immediately. Help could be there in hours, or it might take days. Basic services like electricity, gas, water, and phones may be cut off and you may need to evacuate to a local shelter. This is when your personal Disaster Supply Kit is important and invaluable. It’s basic, easy to assemble and prepare. Orange CERT offers you some guidance on putting one together and where to keep it.

What is the kit? It’s a collection of basic items that members of you and your family may need in the event of a disaster. Below is the basic list to assist you.

 Three-day supply of non-perishable food, per person, per day.
 Three-day supply of water-one gallon per person, per day.
 Portable, battery powered radio or television and extra batteries.
 Flashlight and extra batteries.
 First aid kit and manual.
 Sanitation and hygiene items (moist towelettes and toilet paper).
 Matches and waterproof container.
 Whistle (this will help to Alert your location to emergency personnel) if needed.
 Extra clothing.
 Kitchen accessories and cooking utensils, including a manual can opener.
 Photocopies of credit and identification cards.
 Cash and coins.
 Special needs items, such as prescription medications, eye glasses, contact lens solutions, and hearing aid batteries.
 Items for infants, such as formula, diapers, bottles, and pacifiers.
 Items for your pets, such as food, water, leash, medications.
 Other items to meet your unique family needs.

Keep all your items in an air-tight, waterproof easy-to-carry container, such as a storage bin or rubber/plastic trash can, in an easy to reach designated location to have ready quickly. Make sure all family members know where it is kept.

Once you’ve assembled and placed your kit in that location, there is something you must remember to do. Check it periodically. Replace any damaged items or expired food items. Change stored water and food every 6 months. It’s a good idea to re-think your needs each year and update your kit as your family needs change.

Get Ready For Road Closure

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May 302015

Screen Shot 2015-05-29 at 11.43.30 PM

Fair warning for Orange residents who frequent Old Grassy Hill Road for their daily travel.

On Friday, signs were posted on Old Grassy Hill Road for road closure to allow for necessary utility work beginning Monday, June 8.

Map out your alternate routes to work, school, the parkway, etc. now so you’re not taken by surprise.

Blizzard Warning: What to Expect

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Jan 252015

blizzard+snow+plowFrom the NOAA:

A Blizzard Warning remains in effect from 1 p.m. Monday to Midnight Tuesday night.

Expect heavy, blowing snow with blizzard conditions, snowfall rates of 2 to 4 inches per hour with a total accumulation of 20-30 inches, late Monday night into Tuesday morning. Visibility of 1/4 mile or less at times.

Northerly winds of 30-40 mph with gusts of 55-65 mph. Temperatures in the lower 20s.

Light snowfall will begin Monday morning with accumulations of 1 to 3 inches possibly by the evening rush. Snow will pick up in intensity Monday evening with the heaviest snow and strongest winds from about midnight Monday into Tuesday afternoon.

Life threatening conditions and extremely dangerous travel due to heavy snowfall and strong winds with whiteout conditions. Secondary and tertiary roads may become impassable.

Strong winds may down power lines and tree limbs. Snow drifts could be 4-6 feet.

Do not travel. If you MUST travel, have a winter survival kit with you. If you get stranded, stay with your vehicle. All unnecessary travel is discouraged beginning Monday afternoon to allow people already on the road to safely reach their destinations before the heaviest snow begins and to allow snow removal equipment to clear roads.


Auditions for Cole Porter Review on Thursday

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Mar 262014

cole porterThe Orange Players are having auditions for “A Kick Out of Cole”- a musical revue celebrating the songs of Cole Porter.

“Anything Goes,” “Do I Love You?”  “Don’t Fence Me In,”  “Be A Clown,” “I Get A Kick Out Of You,” “It’s De-Lovely,” “I’ve Got You Under My Skin,”  “My Heart Belong To Daddy.”

Auditions will be held on Thursday, March 27th from 6:30-9:30 p.m. at High Plains Community Center, 525 Orange Center Road (Rt 152), Orange, CT.

Please come prepared with a song of your choice.

The show will be May 16, 17, & 18th, 2014

For information contact TJ Chila @ 203-878-9281


UPDATED: Kevin’s Snowstorm Forecast

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Feb 122014

Brace yourselves, here’s the latest from our Meteorologist Kevin Arnone.

Lets get right down to business and skip all theweather model talk.

Snow will begin 2-4 a.m. Thursday morning.   Flurries possible as early as midnight. By the time most of us wake up 7-9 a.m. expect 2-4 inches on the ground.

As the storm center approaches closer during the afternoon on Thursday warmer air will come with it.

The SE corner of the State and possibly parts of the immediate shoreline will turn over to a mix; this is because the winds will be coming off the Atlantic Ocean and warm up the surface.

The exact timing of this is still up in the air but a rough estimate will be between 12-5 p.m. By the time the switch over occurs most of the state will have 3-6 inches on the ground exception being SE CT, 2-4 for you guys.

The rain/snow line will try and push NW during the afternoon, but (AS OF NOW) I believe the cold air will win out for the rest of the state and stay as an all snow event.

I am expecting a break in the action from 5-8 p.m., very light precip or nothing at all in some locations.  Even though some of us may switch over to a mix briefly, a second burst of snow 8-10 p.m. we are all back to snow again for the remainder of the storm.

An additional 3-6 inches will fall in this second burst for inland areas.  Shore and SE CT will be towards the lower end of that!

Snow will continue through the night and end 4-7 a.m. Friday morning.

The chance of flurries and blowing snow will continue through Friday morning.  I expect schools to be closed both Thursday and Friday!

I also want to point out that this is a prettypowerful storm; winds gusts will be between 35-45 MPH.  Also add on the fact that the snow will be very heavy.  It could be a recipe for many power outages.

Kevin Arnone: It’s Not A Question of If, It’s A Question of When and Where Sandy Makes Landfall

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Oct 262012

The weather map as of 11 a.m. today.

Meteorologist Kevin Arnone is updating information regarding Hurricane Sandy as it comes in. Keep checking back for the latest news by clicking on the “WEATHER” tab at the top of our page throughout the day.

Updates are in RED

Category 1 Storm moving NW at 12 mph just north of the Bahamas warm water. Current sustained winds at 80 mph and gusts of 90 mph and pressure at 968 mb.

Some Weather Model Talk:

The European Computer model or “ECMWF” which has been the most consistent over the past few days concerning Sandy hasn’t changed much from the 12z run. As of the latest run 00Z Friday now has the strong storm first making landfall south of Delaware, worst weather early Monday and throughout the afternoon.  Still a very ugly situation for CT but not the worst case.  The GFS Computer model, which has been all over the place concerning Sandy, now is beginning to shape up. Earlier in the week the GFS had Sandy way out to see but the latest 00z run brings the center of the storm around the NY/CT boarder.  Worst weather would be Tuesday into Tuesday Night. Sandy is a well-organized, big and strong CAT 1 storm right now which is forecasted consistently by both models to hold its strength up the eastern seaboard. As it moves north Sandy will grow in size. Getting caught up in the category of a hurricane is sometimes a waste of time in my eyes because there are so many other factors that go in to the actual strength of the storm other then wind. Example being size and how fast it’s moving as well as just the dynamics of the storm. For what it’s worth I also have been studying the NOGAPS Model which is the United States Navy Model.  This one is along the same lines as the ECMWF Model.  The latest 00Z Friday NAM model is beginning to agree with the GFS.