Service restoration depends on the magnitude and duration of the storm or other event causing the service interruptions. UI’s general sequence of service restoration is:
Police and Highway Departments
- Public safety requires the de-energizing or cutting down of downed primary voltage distribution lines, including road clearing.
- Restoration of service to previously designated public emergency service institutions such as major hospitals, evacuation centers, as prioritized by municipal officials.
High Plains Community Center, Turkey Hill School, Fire Station 1, Orange Healthcare, Maplewood (other senior asst. living) and Stop & Shop
- Service restoration to a maximum number of customers in a minimum amount of time using available work forces. This usually involves the removal of trees and limbs, the bypassing of some damaged equipment and the re-energizing of primary voltage distribution lines.
- The repair and restoration of equipment and lines serving small groups of customers.
- Although the restoration of service lines to individual homes or buildings is designated as Priority 4, they will in most cases be done at the same time as other restoration work designated with a higher priority. This is accomplished by using crews not normally associated with distribution restoration work.
In some cases, storms may damage electrical equipment on a customer’s property that’s not part of UI’s electrical system. It is the customer’s responsibility to repair this damage before we can restore service. The pamphlet linked below may be able to help you determine who is responsible for repairing damaged equipment.
At the meeting, the UI explained that damage assessment forms would be available and relayed directly to the Emergency Operations Center, based at the Police Department.
Each was assessed once they were up and running to determine what areas could be restored fastest and then go out to the tier two areas and work on them in order of whichever could be restored fastest.
This morning before sunrise the UI put out a statement that they planned to restore 95% of its customer’s power by Monday at Midnight.
That is ALL of the company’s customers, so, exactly 95% of Orange or 95% of Milford may NOT necessarily be back by that time, but If all goes as planned 95% of its ENTIRE customer base should be back up and running.