UI Expands Restoration Effort, Updates Estimates

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Aug 072020

With 80K customers restored, National Guard, Central Maine Power, and out-of-state contractors boost field presence to 800+ personnel

 United Illuminating announced Thursday that it has restored a total of 80,000 customers as it continued to expand its restoration effort with the arrival of additional crews and contractors, as well as National Guard assistance. Meanwhile, the company said it has updated its online Outage Map and Outage Alert system with restoration estimates for individual customers.

The restoration estimates reflect the company’s informed assessment of when each customer’s service will be restored, based on the information available, and is subject to change. Customers can find the general location of outages affecting their area by visiting the Outage Map at uinet.com and can find the restoration estimate by clicking on an outage location. For information about specific addresses, they can sign up for Outage Alerts, or download the company’s mobile app from the Apple Store or Google Play.

“We understand customers’ frustration and we thank them for their continued patience as our crews work to safely recover from the destruction caused by this storm,” said UI President and CEO Tony Marone. “Today, we were able to ramp up significantly with the arrival of contractor crews from as far away as Wisconsin and Tennessee, joined by crews from UI’s sister company, Central Maine Power. This expands our ground presence from approximately 600 to 800 field personnel. We are also grateful to Governor Lamont for making National Guard personnel and equipment available to assist us. Together, we will continue to aggressively work our restoration plan until every customer has power.”

The 24 members of the Army and Air Force National Guard arrived Thursday with three heavy trucks to help clear roads of debris so UI crews can access and repair damaged power equipment.

UI reported significant progress in getting customers’ power back on. As of 4 p.m. Thursday, three days after the region’s biggest storm since Hurricane Sandy, the company had restored approximately 80,000 customers. With approximately 43,000 customers remaining without service, the company is on track to meet its stated goal of restoring service by the end of Saturday to a majority of those customers who were without service as of Wednesday morning.

The company, however, said some customers will remain without service, and restoration efforts will continue until the end of Monday as the company addresses smaller and more complex outage events.

The company reminded customers to stay far away from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire. Always report any downed wires to UI at 800-722-5584 (800.CALLUI).

Report an Outage:

To report an outage, visit uinet.com or call 800.722.5584 (800.7.CALL.UI). Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play. Or, they can report outages via UI’s mobile alert system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Outage Alerts:

Sign up for free Outage Alerts at uinet.com to be notified by text, e-mail, or phone when you lose service and for restoration updates. Or, sign up for free text alerts by texting “REG” to 839-884 (TEXT-UI).

Additional Information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.

UI: As Power Is Restored Be Sure To Check Your Electrical System

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Nov 042012

As of Sunday, Nov. 4 at 7:20 a.m. 759 UI customers in Orange or 12.24% were still without power.

A press release from the UI:

The United Illuminating Company reminds customers still without power to check that the electrical system on their property is undamaged and capable of accepting electrical service.

UI is responsible for repairing the incoming service wire leading to a home or business, including the service connectors that attach UI’s service to the property’s electrical system. But it is the property owner’s responsibility to ensure there is no damage to the wires and equipment after the connection point, as well as the entrance cable and the meter base to which the meter is attached. (UI generally owns and maintains the meter and will repair it if it is broken.)

Before UI can reconnect electrical service, any damage on the property owner’s side must first be repaired by a licensed electrician.

“As we continue to make steady headway with the overall restoration effort, it’s important that customers inspect the electric system on their own property. If there is reason to believe it is damaged, they should have a licensed electrician inspect it and make repairs,” said Anthony J. Vallillo, UI’s president and chief operating officer. “Unfortunately, failure to take this step could further delay the return of service.”

A common cause of damage to a home’s electrical system is when the service wire is pulled from the connection to the property.

After beating its restoration goals on Thursday and Friday, UI said it continued to make “solid progress” toward its ultimate objective of restoring all customers’ electric service. As of 3 p.m. Saturday, 34,753 customers remained without power, and the company had performed approximately 215,000 restorations since Storm Sandy. Company officials have set a goal for a total of 15,000 to 20,000 restorations on Saturday, and the company has pledged to have power to 95 percent of customers by the end of the day Monday.

“While we’re proud of our crews and the progress they’ve made, we’re also aware that there are still many customers waiting for their service to be restored. Many of our own employees also have no power at their homes. We are grateful for our customers’ patience as we recover from one of the most powerful storms ever to strike the region,” said James P. Torgerson, chief executive officer of UIL Holdings.

As always, UI also reminds its customers to stay safe and follow these safety practices:

Assume downed, damaged or dangling power lines are live and dangerous.

Avoid anything in which these power lines might be in contact, such as trees or fences.

Keep children and pets indoors and away from danger.

Be mindful of the smell of natural gas.

To report a downed power line, an electrical power outage, or natural gas odor, call your utility right away with the location and any specifics. The toll-free numbers are:

The United Illuminating Company: 800-7-CALL-UI (1-800-722-5584)

Southern Connecticut Gas Company: 800-513-8898

A Note From Amity Principal Charles Britton Re: Closings, Sports, SATs etc.

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Nov 012012

Power has been restored to Amity Regional High School and the Middle School in Bethany. The Middle School in Orange it still without power.

Amity Regional High School and the Middle School in Bethany are open to all residents of the BOW communities from 8 a.m. – 3 p.m. on Thursday and Friday. Residents are welcome to use the facilities to charge cell phones, take showers, or as a general refuge.

All Region 5 schools will remain closed on Friday, November 2. All school activities and athletic contests, including SCC tournament games are canceled from Friday, Nov. 2 – Sunday, Nov. 4. Rescheduled dates for SCC tournament games will be communicated once dates are determined by the SCC.

The SAT planned for Saturday, Nov. 3 is canceled. A make-up date for the SAT will be communicated once the date is determined by the College Board.

A decision about the return to school on Monday will be made by the superintendent after consultation with town officials and emergency response personnel over the weekend. If school is canceled on Monday, notification will be broadcasted through media outlets.

If we return to school on Monday, it will be a C Day. Information about the end of the first quarter, posting of first quarter grades, and other information related to rescheduled events will be released tomorrow.

From Our Readers, Who’s On, Who’s Off?

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Nov 012012

Our readers have been keeping us updated on their power status on Facebook.

This is what they are saying:

Timberlane Drive, Old Silo, Northwood, Tyler City Road, Dogwood Road, Charles Court, Christian Circle, Boston Post Road, Pleasant Hill, Old Tavern Near the Post, and Pinetree have power.

Carriage Drive never lost power.

And at last check, Racebrook Road, Howellton Road, Peck Lane, Turkey Hill,  Rail Fence, Currier Drive,  Ridge Road, Grassy Hill near the country club, Woodland Lane, Quarter Mile Road, Wellington, Manley Heights, Augusta, Treat, Rainbow Trail, Red Fox, South Greenbrier,  and Indian Hill Road, all are still powerless.