UI Made Strides At The Worst Of Times

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Aug 122020

On Tuesday, United Illuminating announced that nearly all customers impacted by Tropical Storm Isaias have been restored, with fewer than 50 scattered outages remaining due to issues affecting single services. Crews will continue to make repairs and conduct full patrols of the system throughout UI’s service territory to inspect work and make additional repairs as necessary. As this work is completed, the company cautions that some customers may experience intermittent and temporary outages.

Any remaining individual outages are being resolved today except for those that require the customer to rebuild or repair their home or business to accept service; in those cases the Company will work with the customer and their municipality to coordinate reconnection.

The destructive winds and heavy rain associated with Tropical Storm Isaias impacted all 17 cities and towns in UI’s service territory, resulting in more than 1,700 separate outage-causing events. In total, UI’s restoration efforts restored power to more than 123,700 customers and repaired nearly 150 broken poles and more than 1,000 downed wires. Nearly 1,200 field personnel responded to the event, including UI crews, contractors, mutual-assistance partners and the National Guard.

NOTE: Today, only 113 outages remain, the majority of those in East Haven.

“As with every storm, we planned in advanced and marshalled significant restoration resources ahead of its arrival,” said Tony Marone, UI’s President and CEO. “As part of this plan, approximately 25% of our resources were dedicated to our municipalities to clear roads and remove damaged infrastructure to establish site safety. This partnership was essential to the recovery of our communities. Even after we finish restoration for all impacted customers, our work is far from complete. You will continue to see our crews for weeks to come hard at work inspecting and fortifying our systems, particularly where there was extensive damage.”

Marone added: “We are extremely grateful to our customers, the Governor and his team, the local towns and cities, first responders, National Guard and all other partners for their support and open communication during our restoration efforts. It’s evident that we are strongest when we come together as a community.”

As UI made strong progress towards full restoration, the company expanded our work plan to include demobilizing excess resources to other impacted utilities. The assistance provided additional manpower as the utilities work to achieve complete restoration.

UI Expands Restoration Team to 1,000 Personnel

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Aug 082020

Work continues through the weekend

United Illuminating announced it has restored service to more than 100,000customers impacted by Tropical Storm Isaias, and is on track to substantially complete restoration for its remaining impacted customers by Monday.

As of 3:15 on Saturday, Orange still had 497 customers without power, that’s 7.73%.

As of noon Saturday, the company increased its field presence to 1,000 from approximately 800 personnel who were working on restoration activities on Friday. 

“We are continuing to identify and bring in additional crews and resources in order to safely restore our impacted customers as quickly as possible. We have made good progress to address the destruction left by Tropical Storm Isaias, but we still have some work ahead of us to restore the remaining customers,” said Tony Marone, UI’s President, and CEO. 

UI employees are working with hundreds of contractors and mutual assistance personnel hailing from across the country, including Alabama, Maine, Mississippi, New York,Tennessee, Virginia and Wisconsin. Army and Air Force National Guard crews and equipment were also on the ground Friday and Saturday, helping to clear roads so crews could safely access and repair downed lines and broken poles.

The expanded restoration team is addressing nearly 2,000 separate outage events, including more than 1,000 single-customer outages, which will need to be individually restored. Over the course of the effort, the company anticipates repairing 119 broken or leaning poles and 151 transformers that were damaged or destroyed by Tropical Storm Isaias. UI expects to replace or re-string a total of 35 miles of primary wire.

Customers are reminded to stay far away from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire. Always report any downed wires to UI at 800-722-5584 and call 911 if there is an imminent danger.

Report an Outage:

Customers still without power should report their outage if they have not done so already. Visit uinet.com or call 800.722.5584 (800.7.CALL.UI). Customers can also report outages using the company’s new mobile app, available from the Apple Store and Google Play, or via UI’s mobile alert system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Outage Alerts:

Sign up for free Outage Alerts at uinet.com to be notified by text, e-mail, or phone when you lose service and for restoration updates. Or, sign up for free text alerts by texting “REG” to 839-884 (TEXT-UI).

Additional Information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org.